Investigate Starlink Issues with Star Debug
Step 1:
Download and install app called Star Debug (might come up under StarDebug too) on the App / Play store on your mobile phone / tablet.
The icon looks like below:
Step 2:
Once installed - connect your device to the Starlink wifi. Even if there is no internet, ensure your device stay connected to the Starlink wifi. Once connected, just open the app, and go to the first page page 'General' - similar to below:
Be aware that it might sometimes take up to 10 to 15 seconds for the information to load. The above tool will give you more information as to specific issues with the dish.
If on the 'General' page you get a status of 'Connecting' with all internet options (Internet, IPv6 and Starlink Internet) showing red, it is an indicator that your modem isn't connecting to the dish at all and a good indicator that either the dish isn't powered on or the Starlink wifi isn't talking back to the dish.
The other tabs (Dish, Router and Online) should give you some indication as to what is happening on your system. If you want assistance with debugging your Starlink dish and it's connection, SpaceTek IT does provide professional services to assist with troubleshooting and recommendations. Our professional support services is $100 per hour for Starlink debugging and troubleshooting.
Our professional service can be pre-purchased at: https://shop.spacetekit.com.au/collections/spacetek-it-professional-services/products/spacetek-it-professional-support-expert-it-services-by-the-hour?variant=41230556168305
Do contact us if you need any further assistance or information at info@spacetek.com.au or via phone at 03 5024 1222.
Thanks,
The SpaceTek IT Team
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