Starlink VOIP phones and lines offer a reliable and cost-effective solution for your communication needs, especially for home or businesses seeking to integrate voice over IP (VOIP) technology. This guide will walk you through the available options from SpaceTek, helping you understand the features, benefits, and setup process.
1. Which plan do I need?
SpaceTek offers two residential plans:
Basic Quick Plan Overview - $17 per month
1 Line (Channel) & 1 Main Line Number
Includes Local/National Calls
Includes Mobile Calls
Calls to 13/1300 numbers are $0.25 per call
Additional phone numbers (DID numbers) are $2.00 per month
All Inclusive Plan Overview - $35 per month
1 Line (Channel) & 2 Main Line Number
Includes Local/National Calls
Includes Mobile Calls
Includes 13/1300 Numbers
Includes up to 2 National DID Numbers
If you need additional phone lines or phones connected to the system, there is additional costs, or perhaps ask us about our business plan solutions!
2. Which handset do I need?
We have the desk handset available, portable wifi phones and the traditional DECT phones. We also have adapters (ATA) available if you already have an older handset that uses the standard telephone plug!
Our wifi deskphones and portable wifi phones are all connected to wireless. So as long as you have wifi available, your phone can be connected up to its phone plan. The traditional DECT portable handsets and ATA adapters will need to connect to your Starlink with a network (data) cable. So just double check if you have an Ethernet Adapter for the Gen2 or ports available on your Gen3 to plug them into.
3. How do I start the process and what if I have an existing phone line?
The process for starting is simple. Just select your phone on our website, purchase it and wait for delivery. After ordering it online, you will receive an email to choose between the two plans as stated above. Just reply to that email and let us know which one you want loaded on your phone. Once you receive the handset, notify us and we will activate your phone plan.
If you have an existing number on an active service, please attach the last account you received from your current provider stating your details and phone number or account number. We will then be able to transfer your number into our system and link it to you. We can also get you a new number if you so choose. So let us know which way you want to go. Be advised with a new number, that we try our best to get a number in your local area, but sometimes based on availability it may not be possible and we will get a number dial code close to your current location.
With the porting process it generally is what they call a CAT A port, which is the porting (transferring) of a standard basic number over to a new provider. This is free and takes between 10 and 21 days depending on your current provider. If we are notified that your port involves additional work, if it is part of a complex system, we will notify you. These ports are considered a Class C and may incur a porting fee of $99. This classification is up to your current provider, but in most residential cases it is a CAT A porting process.
4. How does my billing work?
We invoice our service monthly. As our phone plans are quite cost-effective, we don't offer direct billing as the % fees paid on it to financial providers is too much on our plans that are designed to be cost effective. We suggest once you receive your first invoice, to setup a recurring transfer with your bank instead rather. Saving you and us on any unnecessary fees.
5. What features does your phone plan have?
Our cost effective residential phone plans are designed to be basic to give you the best price. If you need any additional features on them, ask us about it and we may point you to a plan better suited. All initial setup fees are free, but future adjustments to your service may incur once-off service fees. If you want to add in an existing phone plan to your phone not offered to us or add our phone plan to a device already purchased elsewhere, we can try to assist, but this will incur a once-off service fee as well.
If you have any questions on these, feel free to ring us on 03 5024 1222 or email us at info@spacetek.com.au